The Journal

Guides, product notes
and honest numbers

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Policies

Cancellation

Free cancellation up to 24 hours before departure on Flex and Refundable fares. Basic fares are non-refundable but can be credited within 2 hours of booking.

Luggage

One carry-on (max 7kg) plus one checked bag (max 23kg) included on Flex. Additional bags $8 each, added at booking or at the terminal.

Boarding

Boarding opens 20 minutes before departure and closes 5 minutes before. Show the QR ticket on your phone — printing is never required.

Accessibility

Two securement spaces per coach with a hydraulic lift. Assistance requests are confirmed in writing within two hours during support hours.

Children & pets

Under-2s travel free on a lap. Assistance animals travel free with no notice; other pets are not carried on this operator.