CONTACT

Talk to a human, not a queue

phone-icon +1 (312) 555-0148 7 days, 9 hours a week
phone-icon [email protected] Reply within 4 working hours
phone-icon 24/7 live-trip line For travellers today
phone-icon [email protected]
phone-icon +1 (312) 555-0148

Press enquiries: [email protected] ·

Operator partnerships: [email protected]

phone-icon Support hours
Monday – Friday 06:00 – 23:00 CT
Saturday 07:00 – 22:00 CT
Sunday 07:00 – 20:00 CT
Travelling today? 24/7 live-trip line
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Coach delayed or missed today?

Call the 24/7 live-trip line first at +1 (312) 555-0199 — it's staffed around the clock and is faster than this form for anything happening right now.

  • •Open your Trip Hub page first — it shows the live position and revised arrival.
  • •If a departure is delayed more than 120 minutes, you can rebook free or take a full refund from that page.
  • •Missed a connection because of a delay? The live-trip line can rebook you on the spot.

How fast will someone reply to this form?

Within four working hours for anything about a paid booking, and within one working day for partnerships and press. Travelling in the next six hours? Use the 24/7 live-trip line instead — the form is not the fastest path.

Can I change a booking without contacting you?

Almost always, yes. Open the trip in My Trips and use Change or Cancel — Flex and Refundable fares handle themselves in about twenty seconds, and the refund starts moving immediately.

Do you take phone calls?

Yes, seven days a week on +1 (312) 555-0148. We publish average wait times on this page each morning: it is currently under three minutes.

I left something on a coach. Who do I contact?

Report it here with your booking reference and we route it to the operator's terminal within the hour, then keep you updated by email until it's resolved or 30 days pass.

How do I arrange wheelchair assistance for a trip I've booked?

Add it from the trip page, or send this form your booking reference and the terminal. Operators confirm assistance requests within two hours during support hours.